LiftCap - REDCap User Assistance
Welcome! Please use this form to request assistance by a member of the Enterprise REDCap Team. All REDCap needs that require Administrator attention should be requested through this form. We specialise in universal REDCap support, Project Design, Data Management and Regulatory Standards.
Please answer all questions asked herein to supply the Team with the most accurate representation of your inquiry and needs. Once submitted, we will receive your request almost immediately and it will be assigned to an available REDCap Administrator. In most cases, you should expect to be contacted by a member of the REDCap Team within 24 hours of submitting your request.
If you have any questions about the request process while completing this form, feel free to reach out to your nearest REDCap Administrator for assistance.
You have selected an option that triggers this survey to end right now.To save your responses and end the survey, click the 'End Survey' button below. If you have selected the wrong option by accident and/or wish to return to the survey, click the 'Return and Edit Response' button.
To align the Invoicing system with audit expectations, a Chart of Account must be provided for each study utilizing a billable Wake Forest CTSI Research Service. Services can no longer begin until a Chart of Account is provided for invoicing. If a study Chart of Account is not available when the study is set-up in the invoicing system, the PI’s Basic Dollar/GL Chart of Account for their primary department or another provided Chart of Account by the PI can be utilized for invoicing.
Beginning with the July 2022 invoicing procedure, invoices will now be generated for all tasks/services the study utilizes in a month. In the past, if the study did not receive an invoice due to circumstances such as an Early Career Faculty PI, CTSI Pilot funding, or BERD pre-award services – this meant that certain tasks/services were supported by the CTSI and the charge went directly to the appropriate CTSI Chart of Account bypassing an invoice notice to the PI. Beginning with the July 2022 invoices, an invoice will generate for each study with logged activity regardless of the responsible monetary party. The PI will receive an invoice for each study with a note on the invoice as to which Chart of Account will be charged. If multiple Charts of Account are used for a single study, an invoice will be provided for each Chart of Account.
If you have questions regarding the invoicing process, please reach out to CTSI@wakehealth.edu.